Policies

How long does it take to process my order?

  • For in-stock items, we aim to process and ship your order within 2-3 business days.

  • Orders placed after 3 PM will be processed on the next business day.

  • Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Standard Shipping (Domestic): Delivery usually takes 2-3 business days, depending on your location and the shipping carrier.

  • International Shipping: Delivery times vary by destination and customs clearance, typically ranging from 7-14 business days.

  • Once your order has shipped, you will receive an email with a tracking number.

  • You can use this number to track your package’s status at any time.

  • If you have any issues, feel free to contact us at contactsqr@gmail.com.

  • Shipping times may be affected by factors beyond our control, such as holidays, courier delays, or weather conditions.

  • If your order is delayed, we recommend checking your tracking information or reaching out to our customer support team for assistance.

Do you accept refunds or exchanges?

  • We do not offer refunds or exchanges unless:

    • There is a manufacturing defect.

    • You received the wrong size due to our mistake.

  • If an item is out of stock or has been misplaced and not shipped, you may be eligible for a full refund.

  • To request a refund, please email us at contactsqr@gmail.com with the following details:

    • Order number

    • Date of purchase

    • First and last name

  • No, customs fees are the responsibility of the recipient.

  • International orders may be subject to duties and fees determined by the destination country.

  • These fees are not included in the shipping cost and cannot be refunded.

  • If you choose not to accept the item, you may inform the carrier, and they will return the package to the sender.

  • However, we do not provide refunds for handling charges or customs fees.

Discover solutions to frequent inquiries.

If you have any questions or concerns regarding your order, shipping, or any other inquiries, please don’t hesitate to reach out to us at contactsqr@gmail.com. We are here to assist you and ensure you have a smooth shopping experience. Your satisfaction is our priority, and we’re happy to help in any way we can.

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